1.1 | These general terms and conditions (GTC) of ConnectronX - Quality Hosting & IT Service apply to all ConnectronX services
1.2 | ConnectronX provides all services exclusively on the basis of these General Terms and Conditions. This also applies in particular if the customer uses general terms and conditions and these contain conditions that contradict or deviate from the general terms and conditions listed here. The General Terms and Conditions listed here also apply if ConnectronX carries out the order without reservation despite being aware of the customer's conditions that conflict with or deviate from the conditions listed here
1.3 | ConnectronX may change these Terms and Conditions with a reasonable notice period. If the customer does not object to the change within a deadline set by ConnectronX, the change is deemed approved. In the change announcement, ConnectronX informs the customer that the change will become effective if he does not object within the set deadline.
1.4 | ConnectronX can send information and statements relating to the contractual relationship to the customer's email address.
1.5 | The offers in the online shop that you can find on our site are aimed exclusively at customers who are over 16 years old.
1.6 | Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The general terms and conditions also apply to customers for all future business relationships, even if they are not expressly agreed again. The inclusion of a customer's general terms and conditions that contradict our general terms and conditions is already objected to.
1.7 | The contractual language of the online shop is exclusively German and English.
1.8 | You can view or print out the currently valid general terms and conditions on ConnectronX.
2.1 | The contractual relationship regarding the registration of the domain is concluded directly between the customer and the registry or registrar. ConnectronX commissions the registration of domains as part of an agency relationship for the customer, unless ConnectronX itself is the registrar for the relevant top level domain (TLD).
2.2 | The top level domains are registered and managed by different organizations. In addition to these general terms and conditions, guidelines apply to every top level domain. The procurement guidelines linked above are part of this contract.
2.3 | The data for registering domains is forwarded to the respective registration authorities in an automated process. The customer can only assume an actual allocation once the Internet service has been provided under the desired domain. No guarantee can be given for the allocation of ordered domains.
2.4 | The customer agrees that the registration of a domain may be suspended, deleted or transferred, and that the status of the domain name may be changed or a registration hold may be placed on the domain name and held there due to (1) errors of the registrar or the registration authority to correct when registering the domain, (2) to resolve disputes about the registered domain, insofar as this corresponds to a regulation of ICANN, the registration authority or the registrar, (3) to ensure the integrity, security and stability of the registration system of the respective top-level domain. level domain, or (4) to comply with any applicable laws, administrative regulations or requirements, (lawful) requests from law enforcement or other relevant authorities.
2.5 | A .asia domain can only be registered if at least one of the contact persons is a legal entity within the .asia community. ConnectronX Germany provides such a contact free of charge for all customers. The The organization selected by ConnectronX is registered as the technical contact (Tech-C) for the domain and acts as the CED contact according to No. 3.1 .ASIA Charter Eligibility Requirement Policies.It is not possible for the domain owner or Admin-C to specify an individual CED contact.
2.6 | A change of domain provider, which also results in a change of registrar, is only possible 60 days after registration at the earliest.
2.7 | The presentation of goods in the ConnectronX online shop does not constitute a binding application to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the ConnectronX online shop. By clicking on the “Order for a fee” button, you submit a binding rental offer (§145 BGB). After receipt of the rental offer, you will receive an automatically generated email with which we confirm that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your rental offer. A contract is not concluded through confirmation of receipt. A rental agreement for the goods is only concluded when we expressly declare acceptance of the rental offer, or if you have already received the goods without a prior express declaration of acceptance. The rental offer is sent online via email
3.1 | The scope of the individual services results from the current description of the services at the time of the order.
3.2 | The availability of the ConnectronX servers and the data paths to the transfer point to the Internet is at least 99% on an annual average
3.3 | ConnectronX regularly carries out maintenance work on its systems to ensure the security of network operations, to maintain network integrity, the interoperability of services and data protection. For this purpose, it may temporarily discontinue or limit its services, taking into account the customer's interests, provided important reasons justify this. ConnectronX will, as far as possible, carry out maintenance work during periods of low usage. If longer, temporary service discontinuations or restrictions are necessary, ConnectronX will inform the customer in advance of the type, extent and duration of the impairment, provided this is objectively possible under the circumstances and the information would not delay the elimination of interruptions that have already occurred.
3.4 | ConnectronX can change its services to the extent that this is reasonable for the customer, taking into account the interests of the customer and ConnectronX.
3.5 | If fixed IP addresses are provided, ConnectronX reserves the right to change the IP address assigned to the customer if this is necessary for technical or legal reasons.
3.6 | To the extent necessary and reasonable, the customer will cooperate in the event of a change, for example by re-entering access data or simply changing its systems.
3.7 | The use of servers (in whole or in part) by anonymous third parties is prohibited.
3.8 | The use of servers to provide anonymization services is excluded.
3.9 | In the event of defects, the statutory warranty for defects regulations apply.
3.10 | The prices stated on the product pages include VAT.
3.11 | The VAT is not calculated when ordering (0% VAT), but it is provided broken down.
4.1 | ConnectronX grants customers a simple right of use for the software, programs or scripts provided, which is limited to the term of the associated contractual relationship. It is not permitted to grant third parties usage rights. In particular, sales are therefore not permitted. The customer will no longer use copies of the software provided after termination of the contractual relationship and will delete them. These provisions do not apply to open source programs; only the associated license conditions apply.
4.2 | Otherwise, the license terms of the respective manufacturers apply.
4.3 | The customer can use the content, texts, images, animations, film and sound materials provided by ConnectronX during the contract term exclusively to design the contractual internet presence. It is not permitted to grant third parties usage rights. After termination of the contract, the materials must be deleted.
4.4 | In the event of a violation of these provisions, ConnectronX is entitled to block the Internet presence on which the website builder's content or software is used in violation of the license, or the project for which the website builder is used in violation of the license, until proof of legality is provided.
4.5 | Hardware and other goods remain the property of ConnectronX until the corresponding invoice has been paid in full
4.6 | To the extent necessary and reasonable, the customer will cooperate in the event of a change, for example by re-entering access data or simply changing its systems.
5.1 | Payment can be processed using the following payment methods.
Transfer / Paysafecard / Direct debit / Instant bank transfer / Paypal
For further information, please see the page: Payment Methods
5.2 | When you select the transfer payment method, you will receive our bank details in the order confirmation. The invoice amount calculated there must be transferred to the account specified in the order confirmation within 3 days.
5.3 | When paying by Paysafecard, after entering the code, your Paysafecard will immediately be charged with the amount due from the order confirmation + 18.8% of the invoice amount.
5.4 | When paying via Paypal, after entering your email address and password, your Paypal account will immediately be debited with the amount due from the order confirmation + 1.9% and €0.35 of the invoice amount.
5.5 | When paying by instant transfer, after entering your account details, your account will be immediately debited with the amount due from the order confirmation + 2.8% + €0.20 of the invoice amount.
5.6 | If you default on a payment, you are obliged to pay the invoice amount plus any collection fees and reminder fees incurred
5.7 | With the order confirmation or with the start of a contract extension, the customer receives an email from ConnectronX - Quality Hosting & IT Service informing him that a new invoice has been stored for him in the web interface. This invoice will also be included as an attachment to the above-mentioned email.
5.8 | Unless agreed in writing, if the contract is extended, the new invoice amount will automatically be due on the first day. If this is not paid within 7 days of the payment being due, you may incur further costs. See §5 paragraph 6.
5.9 | If the customer requests an invoice by post, a fee of €1.20 per invoice will be charged plus €0.10 per photocopy.
5.10 | If payment is delayed by more than 14 days after invoicing, ConnectronX - Quality Hosting & IT Service reserves the right to block the rented servers until full payment has been made.
5.11 | ConnectronX can change the prices at the beginning of the next contract term with a reasonable notice period of at least one month. If the customer does not object to the change within a reasonable period set by ConnectronX, the change is deemed approved. ConnectronX informs the customer in the change announcement that the change will take effect if he does not object.
5.12 | If the customer defaults on paying a not insignificant part of the remuneration for two consecutive months or with an amount corresponding to two monthly fees for a period longer than two months, ConnectronX - Quality Hosting & IT Service can fulfill the contractual relationship In the event of an unsuccessful reminder with a reasonable payment deadline, terminate the contract for good cause without observing a notice period. An important reason for termination without notice for ConnectronX - Quality Hosting & IT Service exists in particular if insolvency proceedings against the customer's assets are applied for, opened or the opening is rejected due to a lack of assets.
5.13 | In the event of late payment, ConnectronX - Quality Hosting & IT Service can demand reimbursement of the resulting damage. ConnectronX - Quality Hosting & IT Service can also request reimbursement for costs incurred due to return debits for which the customer is responsible.
5.14 | You only have the right to offset if your counterclaim has been legally established or is not disputed by us.
5.15 | You can only exercise a right of retention if your counterclaim is based on the same contractual relationship.
6.1 | The customer is obliged to provide necessary data completely and correctly and to communicate any changes immediately. This applies in particular to the address data, bank details and e-mail address, as well as in the case of a domain order to the information specified in Sections 6.2.1. until 6.2.4. mentioned data.
6.2 | The customer is obliged to cooperate to a reasonable extent in ordering, transferring and deleting domains, changing entries in the registry databases and changing providers and registrars. He is obliged to respond to a request from ConnectronX - Quality Hosting & IT Service or the registrar about the accuracy of the data within 15 days. This applies in particular
6.2.1 | Name and postal address, email address, as well as telephone and, if applicable, fax number of the domain owner if it is a company or organization, as well as the name of the person responsible for the domain
6.2.2 | Name, postal address, email address, as well as telephone and, if applicable, fax number of the technical contact person for the domain
6.2.3 | Name, postal address, email address, as well as telephone and, if applicable, fax number of the administrative contact person (Admin-C) for the domain
6.2.4 | If the domain owner provides its own name servers, IP addresses of the primary and secondary name servers including the names of these servers.
6.3 | If the data to be provided according to the respective registration conditions for a domain turns out to be incorrect, ConnectronX - Quality Hosting & IT Service can have the domain deleted.
6.4 | If the customer is not the domain owner and/or passes on personal data of third parties, in particular the Admin-C or technical contact person, he will inform the third parties about the transfer of their personal data and obtain their consent to the data collection, use, transfer and publication for the purpose of executing the contract a.
6.5 | The customer undertakes to change assigned passwords immediately. He is responsible for choosing and using strong passwords. The customer manages his passwords and other access data carefully and keeps them secret. He is also obliged to pay for services that third parties use or order using his access data and passwords, to the extent that he is responsible for this.
6.6 | The customer is obliged to set up its systems and programs in such a way that neither the security, integrity nor the availability of systems, networks and data of ConnectronX - Quality Hosting & IT Service or third parties are impaired.
6.7 | For certain servers, the customer alone has administrative rights. ConnectronX - Quality Hosting & IT Service cannot manage these servers. It is therefore the customer's responsibility to install security software, to regularly inform themselves about any security gaps that become known and to close known security gaps. The installation of maintenance programs or other programs that ConnectronX - Quality Hosting & IT Service provides or recommends does not release the customer from this obligation.
6.8 | The customer creates backup copies of all data. If a restoration of the data on the ConnectronX - Quality Hosting & IT Service systems is necessary, the customer will transfer the relevant data again to the ConnectronX - Quality Hosting & IT Service server for a fee.
6.9 | The customer ensures that its domain(s) and its contents do not violate any legal regulations or the rights of third parties.
6.10 | The customer further undertakes not to offer any domains or content for access that are extremist (particularly right-wing extremist) in nature or that represent pornographic, commercially erotic, violent, glorifying violence, racist, discriminatory, copyright infringement, harmful to minors or inciting content, nor domains or content that call for crimes or provide instructions for doing so. This also applies if such content is made accessible through hyperlinks or other connections that the customer places on third-party sites.
6.11 | Use the ConnectronX Services to spread malware or abusive botnets, send spam messages or phishing, trademark and copyright infringement or piracy, fraudulent or misleading practices, counterfeit products or other conduct that violates applicable law , is prohibited.
6.12 | In the event of a violation of paragraphs 6.6 & 6.9 & 6.10 & 6.11, ConnectronX reserves the right to immediate termination and to terminate without notice and to claim damages against the person or company.
7.1 | ConnectronX - Quality Hosting & IT Service can block services if systems act or react deviating from normal operating behavior and thereby jeopardize the security, integrity or availability of systems, networks and data of ConnectronX - Quality Hosting & IT Service or third parties within the meaning of Section 6.6. be affected. This also applies if ConnectronX Germany - Quality Hosting & IT Service suspects such an impairment based on objective evidence. It is clarified that this regulation also applies to so-called denial of service attacks (hereinafter referred to as DoS attacks) that the customer carries out via its server or for which the customer's server is used by third parties. If the customer acts intentionally, ConnectronX - Quality Hosting & IT Service can terminate the contractual relationship without notice.
7.2 | If third parties credibly believe that content or domains violate their rights, or if it appears likely based on objective evidence that domains or content violate legal regulations, ConnectronX - Quality Hosting & IT Service can block the content as long as the violation of the law or the dispute with the third parties about the infringement continues.
7.3 | If the possible legal infringement is committed by a domain, ConnectronX - Quality Hosting & IT Service can also take measures that make the domain inaccessible. In cases in which the infringement of the law by a domain appears to be certain based on objective evidence, ConnectronX - Quality Hosting & IT Service can terminate the contractual relationship without notice.
7.4 | If content is offered and displayed in accordance with Section 6.10, ConnectronX - Quality Hosting & IT Service can also issue immediate termination instead of simply blocking it.
7.5 | If the customer violates a ban from Section 6.11, ConnectronX - Quality Hosting & IT Service can block the services.
7.6 | ConnectronX - Quality Hosting & IT Service may reject emails addressed to its customers based on objective criteria if facts justify the assumption that an email contains malware, the sender information is false or disguised or it is unsolicited or disguised commercial communication acts.
7.7 | ConnectronX - Quality Hosting & IT Service's claim to payment continues as long as a service has been blocked for the above reasons.
7.8 | In addition, ConnectronX - Quality Hosting & IT Service can demand flat-rate damages of €250.00 from the customer in the event of culpable violations of the obligations under Section 6. The parties reserve the right to prove lower or higher damages.
7.9 | The domain owner ConnectronX - Quality Hosting & IT Service, the registrar, the registry and the Internet Corporation for Assigned Names and Numbers (ICANN), as well as their respective legal representatives, employees, are responsible for third-party claims for compensation of any kind arising from the registration of the domain , agents and other affiliates, free. This obligation continues beyond the duration of the registration contract.
8.1 | ConnectronX - Quality Hosting & IT Service reserves the right to limit the size of incoming and outgoing email messages to the extent this is reasonable for customers.
9.1 | The customer will reimburse ConnectronX - Quality Hosting & IT Service for any damage resulting from a violation of the above regulations, to the extent that he is responsible for this. The compensation also covers the reasonable costs of necessary legal defense. ConnectronX - Quality Hosting & IT Service informs the customer immediately if they or third parties make corresponding claims and gives the customer the opportunity to comment.
10.1 | ConnectronX - Quality Hosting & IT Service is only liable for damages in the event of intent or gross negligence on the part of ConnectronX - Quality Hosting & IT Service or one of its vicarious agents. If ConnectronX - Quality Hosting & IT Service or one of its vicarious agents violates an essential contractual obligation (cardinal obligation) in a way that jeopardizes the purpose of the contract, liability is limited to the typical damage that ConnectronX - Quality Hosting & IT Service could reasonably have foreseen when the contract was concluded because the breach of duty occurs intentionally or through gross negligence.
10.2 | This restriction does not apply in the event of injury to life, body and/or health and in the event of liability under the Product Liability Act.
10.3 | If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, liability is limited to the sum of the contractual fees paid by the customer for the period of two years before the occurrence of the liability, except in the case of intent and gross negligence the damaging event has been paid to ConnectronX - Quality Hosting & IT Service within the framework of the specific contractual relationship.
11.1 | Unless the specific offer states otherwise, the contract is automatically extended by the first contract term as long as it is not terminated by either party with one month's notice to the end of the respective term. If the first contract term is longer than one year, the extension periods are one year each.
11.2 | Prepaid contracts are excluded; the contract term is 30 days and will be automatically deleted by the customer if it is not renewed.
11.3 | The contract can also be effectively terminated via the secure customer service area, provided this option is available. Otherwise, terminations must be made in writing; sending by email or as a scan is sufficient to maintain this form.
11.4 | Deletion orders for domains require the signature of the domain owner or Admin C.
11.5 | If the customer does not request the deletion of a domain upon termination, ConnectronX - Quality Hosting & IT Service can return the domain to the responsible registry after the end of the contract and a reasonable period of time. ConnectronX - Quality Hosting & IT Service hereby points out that in this case the customer's obligation to pay the awarding authority may remain.
11.6 | Alternatively, ConnectronX - Quality Hosting & IT Service can also have the domain deleted after a reasonable period of time.
11.7 | If ConnectronX - Quality Hosting & IT Service terminates the contract legitimately due to late payment or for an important reason, ConnectronX - Quality Hosting & IT Service can arrange for the domains concerned to be deleted after a reasonable period of time, unless the customer gives other instructions.
12.1 | Should one or more provisions of these General Terms and Conditions be or become invalid, this will not affect the effectiveness of the remaining provisions.
12.2 | German law applies exclusively to contracts between us and you, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, “UN Convention on Contracts for the International Sale of Goods”).
12.3 | A clan server rented by the customer must always be secured with a password. If this is violated, the customer must pay a penalty fee of €30, which is to be paid once and will be invoiced with the next subsequent invoice. Passwords may not be shown in the server name. If this is the case, ConnectronX - Quality Hosting & IT Service is entitled to charge a public server fee.
12.4 | A withdrawal of credit is not possible. The credit must be completely used up.
12.5 | If no reminder has been sent, ConnectronX - Quality Hosting & IT Service is still entitled to hand over the claim to a debt collection company.
12.6 | ConnectronX - Quality Hosting & IT Service is entitled to exchange server hardware as long as perfect operation is guaranteed with the new hardware. In this case there is no special right of termination. There is also no special right of termination if the IP/RZ (data center) changes.
13.1 | The exclusive place of jurisdiction for all disputes arising from or relating to this contract is St.Wendel - Germany, provided the customer is a merchant, a legal entity under public law or a special fund under public law. The law of the Federal Republic of Germany applies to all claims of any kind that arise from or on the occasion of this contract, excluding the Uniform UN Convention on Contracts for the International Sale of Goods (CISG).